Shipping Policy

At NYCH, we bake fresh and ship quickly — so your cookies reach you at their thickest, freshest, and most indulgent best.

 

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Delivery Timelines

Mumbai

Orders within Mumbai are delivered within 48 hours from the time of order confirmation.

Pan-India

We deliver across India within a maximum of 6 business days from the date of order confirmation.

 

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Additional Details

Order Processing

Orders are processed immediately after confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.

 

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Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before payment.

 

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Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS, allowing you to follow your NYCH order every step of the way.

 

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Important Notes

While we work with reliable delivery partners to meet our timelines, occasional delays may occur due to unforeseen circumstances such as extreme weather, courier disruptions, or regional restrictions. In such cases, we’ll keep you informed.

Please ensure that your delivery address and contact details are accurate to avoid delays.

If a delivery attempt fails due to incorrect information or recipient unavailability, re-delivery may attract additional charges.

 

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Need Help?

For any questions related to orders or shipping, feel free to reach out to us:

📧 orders@nych.in — Order-related queries
📧 help@nych.in — General support & assistance

We’re always happy to help 💜