Privacy policy

Privacy Policy

Last updated: January 12, 2026

This Privacy Policy explains how NYCH, operated by Chheda Foods (“we”, “us”, “our”), collects, uses, and discloses your personal information when you visit, use our services, make a purchase from nych.in (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or individuals whose information we collect under this Policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of information as described below. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations.
Any updates will be posted on this page, along with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide, operate, and improve our Services. The type of information we collect depends on how you interact with our website.

In addition to the uses described below, we may use your information to:

Communicate with you
Improve our products and Services
Comply with legal obligations
Enforce our Terms of Service
Protect our business, users, and legal rights

What Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be associated with you.

Information You Provide Directly

This may include:

Contact details: name, address, phone number, email address
Order details: billing address, shipping address, payment confirmation, order history
Account information: login details and security-related information (if applicable)
Customer support information: messages, emails, or other communications you send us

You may choose not to provide certain information, but this may limit your ability to use some Services.

Information Collected Automatically (Usage Data)

We may automatically collect information about how you use our Services, including:

Device and browser information
IP address
Network connection data
Pages viewed, interactions, and browsing activity

This information is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from third parties such as:

Shopify, which powers our online store
Payment gateways, which process your payments securely
Logistics and fulfillment partners
Marketing and analytics partners, using tracking technologies

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services

We use your information to:

Process payments and fulfill orders
Arrange shipping and delivery
Manage returns or refunds
Communicate order updates
Maintain and manage your account

Shopify may process your information as described in its own Privacy Policy.

Marketing & Advertising

We may use your information to:

Send promotional emails, messages, or offers
Display personalized advertisements
Improve the relevance of marketing communications

You can opt out of marketing communications at any time.

Security & Fraud Prevention

We use personal information to detect, prevent, and investigate fraudulent or unauthorized activity.
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, contact us immediately.

Customer Support & Service Improvement

Your information helps us respond to queries, provide support, and continuously improve our Services.

Cookies

We use cookies and similar technologies to:

Enable essential website functionality
Remember your preferences
Analyze traffic and user behavior
Improve performance and experience

For more information on Shopify cookies, visit:
https://www.shopify.com/legal/cookies

You can control cookie preferences via your browser settings, but disabling cookies may affect site functionality.

How We Disclose Personal Information

We may share personal information in the following situations:

With service providers (payment processors, couriers, analytics, IT support)
With marketing and advertising partners
With affiliates or within our corporate group
When legally required or to protect our rights
During business transactions such as mergers or restructuring

We do not use or disclose sensitive personal information without consent.

Third-Party Websites & Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.
If a child’s data has been provided inadvertently, please contact us to request deletion.

Security & Data Retention

While we take reasonable security measures, no system is completely secure.
We retain personal information only as long as necessary to:

Provide Services
Meet legal requirements
Resolve disputes
Enforce agreements

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction or deletion
Restrict or object to processing
Withdraw consent
Request data portability
Opt out of marketing communications

To exercise these rights, contact us using the details below.
We may require identity verification before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us.
If unresolved, you may have the right to approach your local data protection authority.

International Users

Your information may be stored and processed outside your country of residence by our service providers. Where required, we use lawful data transfer mechanisms.